Sugar Moans Again
by Graham Davies
If I ever have 730 million quid in the bank, I hope I do not whine as much as Alan Sugar does. Ironically, this week he has accused struggling businessmen of being "moaners" who live in "Disneyworld". I hope that this is a happier place than Sugarworld, where moaning has been raised to an art form.
Suralan clearly feels that any display of personal charm is a form of presentational weakness. He would like to see himself as a Straight Talker who does not suffer fools gladly. The reality is that he does not like to suffer anyone gladly apart from himself.
He has never learned one of the Cardinal Rules of effective straight talking: being rude makes your point of view far less persuasive.....especially when you happen to be right.
Perhaps we should all take Suralan more seriously. But perhaps he should take himself alot less seriously.
Sunday, 8 November 2009
Monday, 2 November 2009
Angry Email Response
by Graham Davies
Unless you are one of the lucky few, you will sometimes receive emails that make you very angry indeed. They may contain offensive allegations, factual inaccuracies and downright insults. And they may even be sent by long-standing, valued clients that you just did not believe were capable of such behaviour.
This is the way to deal with them: write a reply immediately, while your anger is still white-hot. Tackle every insult head-on, countering with several of your own....preferably even ruder than the ones they were stupid enough to use.
Point out the stupidity of every individual piece of inaccuracy. Above all, make it absolutely clear that you take the email as a deliberately hurtful and personal attack. Make your reply accurate, but ensure that it is your emotions that are more noticeable than the facts.
And then........STEP AWAY FROM THE COMPUTER WITHOUT HITTING THE SEND BUTTON. Walk out of the room and do something else completely different.
Most people make the mistake of bottling up their feelings when they are the victims of corporate rudeness. By vomiting them all out onto the screen as soon as possible, you will give your self an emotional enema. Two hours later, you will be ready to compose...and send...the measured and statesmanlike response that will calmly counter the offensive email, while also ensuring the longevity of your relationship with its sender.
by Graham Davies
Unless you are one of the lucky few, you will sometimes receive emails that make you very angry indeed. They may contain offensive allegations, factual inaccuracies and downright insults. And they may even be sent by long-standing, valued clients that you just did not believe were capable of such behaviour.
This is the way to deal with them: write a reply immediately, while your anger is still white-hot. Tackle every insult head-on, countering with several of your own....preferably even ruder than the ones they were stupid enough to use.
Point out the stupidity of every individual piece of inaccuracy. Above all, make it absolutely clear that you take the email as a deliberately hurtful and personal attack. Make your reply accurate, but ensure that it is your emotions that are more noticeable than the facts.
And then........STEP AWAY FROM THE COMPUTER WITHOUT HITTING THE SEND BUTTON. Walk out of the room and do something else completely different.
Most people make the mistake of bottling up their feelings when they are the victims of corporate rudeness. By vomiting them all out onto the screen as soon as possible, you will give your self an emotional enema. Two hours later, you will be ready to compose...and send...the measured and statesmanlike response that will calmly counter the offensive email, while also ensuring the longevity of your relationship with its sender.
Subscribe to:
Posts (Atom)
