Corporate Rudeness

by Graham Davies

Meetings cancelled at the last minute. Unanswered emails. Promised documents not sent. Phone calls interrupted by you being placed on hold. These are typical examples of Corporate Rudeness in 2009. But if you think they should just be ignored, then you are part of the problem.

Every time you ignore this sort of behaviour, you are encouraging the perpetrator to treat you badly again. And again.

I call these things squelches, named after the annoying sound you hear on a computer when it refuses to accede to a reasonable request. Each individual squelch from a business contact may well not amount to much. Nevertheless, always make a note every time you receive one.

This is not merely so that you can nurse a grudge. Each squelch is an indication that you should be careful about how you deal with that person in the future. A high cumulative score on the Squelchometer means that you should simply not trust that person, or go out of your way to help them when your time could be spent on more worthy people.

I have found that a sequence of minor squelches are clear warning signs of a major squelch (cancellation of a contract, breathtaking verbal rudeness, offensively inaccurate criticism of work done).

A serial squelcher is someone that you must decide never to take any shit from again, no matter how big a client they are.

Get rid of them before they dump on you.